Operational Excellence
Aligned’s operational excellence begins with our experienced and skilled team
Aligned’s Operations Team owns the complete life cycle of our customers, including site operations, risk management and safety, security, business continuity/disaster recovery, and change management. By continuously measuring our operations against best practices and industry standards, and through customizable customer success dashboards and transactional surveys, we’re able to identify areas for improvement to further drive customer success.
- Management Team has 10-15 years of data center experience
- Critical Facilities Technicians have 5-7 years of critical environment experience
- 25% of CFTs served aboard Nuclear Navy vessels
- 75% of CFTs currently qualified under rigorous training program
- All Operations Team members complete OSHA 10 during first month of onboarding
- Industry-leading SLA performance levels
Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence
Along with efficient, scalable, and sustainable infrastructure, Aligned provides companies with a data center partner that has proven operational maturity. We deliver high-touch customer support and solutions while offering complete visibility and control over your computing environments.
Customer Portal
Providing reports on power usage and environmentals is a standard within our customer portal. We work with customers on specific PUE/BMS initiatives to capture any additional metering / monitoring requirements which can be delivered via an API or integrated into our standard portal. We have qualified full-time equivalent (FTE) personnel on site at all times who work to provide integration for our customers data needs and dashboards. Tickets and potential issues are resolved expeditiously.
Safety Matters
At Aligned, we don’t take safety for granted. We possess an industry-leading safety record across all our data center locations. To ensure consistency and continuous improvement across our safety principles and processes, Aligned conducts more than 40 drills and 60 training sessions annually, and our Safety Committee completes regular site audits. Safety is also a Key Performance Indicator (KPI) tied into our financing: We are committed to having and reporting on a Total Recordable Incident Rate (TRIR) with respect to workplace safety.
Uptime is Everything
Aligned has achieved 100% uptime at all of its data center sites. Multiple Aligned data centers have also received Uptime Institute’s M&O Stamp of Approval, which demonstrates organizational excellence across operations, risk management and efficiency. The M&O Stamp of Approval certifies that Aligned’s mission-critical infrastructure meets the highest industry standard for operational excellence and upholds our responsibility to ensure consistent, transparent data center management and operations processes.
Aligned’s Net Promoter Score is 100
What’s in a number? As it turns out… a lot.
Net promoter score, or NPS, is a standard benchmarking tool used by organizations worldwide to measure customer satisfaction and loyalty. A company’s NPS is based on a questionnaire that asks its customers to rate how likely they would recommend its products or services to another firm or business peer.
NPS is expressed as a number on a scale ranging from -100 to +100. The NPS is negative when a company has more detractors than promoters, and positive when promoters outnumber detractors. Based on global NPS standards, any score calculated above 0 would be considered good, 50 and above is excellent, and 70 and above is considered world class. A perfect score of 100 indicates that every survey respondent would recommend a company to another organization or business colleague.
At Aligned, we view our NPS not only as a satisfaction and loyalty survey. It’s an opportunity to gather invaluable feedback from our customers to help inform our everyday operations as well as gain insights that will influence our future innovations and strategic planning for the companies we serve.
Once again, it’s all about you.
Aligned’s NPS score is reflective of a rolling 12-month period through January 2024.
